Privacy Policy


Please do not send us your personal information, for example your name, address or e-mail address. If you wish to ask a question or use this website in any way that requires you to send your personal Data please get your parent or guardian to do so on your behalf.
We take the privacy of all our users and customers very seriously. We are committed to providing you with a service which meets your requirements and protects your privacy. **

This privacy policy explains how we may collect personal information about you and how such personal information is treated by us from time to time. This policy relates only to information we obtain about you. If you visit a website operated by a third party through a hyperlink included in this website, your information may be used differently by the operator of a linked website.

This privacy policy also outlines some of the security measures which we may put in place in order to protect your privacy and advises you of certain things that we will not do in relation to your personal information. We reserve the right to modify our privacy policy from time to time. When this happens, our homepage will contain or refer to the modified policy.

What information will we collect from you?

So that we can provide you with a full range of services, we may collect personal information about you from a number of sources, including from our website, from telephone discussions with you, from written information you have sent to us and from other communications. This may also include information from publicly available sources such as the electoral register.

If we need to process any Data which is categorised under the Data Protection Act 1998 as "sensitive", we will ask for your explicit consent.

By providing us with your personal information from time to time, you shall be considered to have granted us implicit consent to use such personal information in accordance with this privacy policy.

Why will we use your information?

We will use the information we hold about you from time to time for several purposes, in each case in accordance with current data protection legislation and this privacy policy. This will include using the information we hold about you in order to distribute electricity to you, to provide customer services or to conduct research and analysis.

We may also use personal information collected from you to tailor your visits to our site or for the purpose of contacting you with the details of products and services that we feel may be of interest to you.

Disclosure of information

We may supply your information to third parties when required to do so by law, including police and other law enforcement agencies, and the Inland Revenue or where it is necessary as provided in paragraph 2 above.

Protection of your information

As part of our business, we maintain stringent security measures designed to protect your personal information. This may include following certain procedures, physical or technological protection and may include encryption of Data or asking you for proof of identity before we disclose your personal information to yourself.

Cookies and e-mail

We may also store information about you in cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file names (x.text, y.text, z.text). If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer's instructions by clicking 'help' in your browser menu. Further information on deleting or controlling cookies is available at
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas of our site.

Call monitoring

We reserve the right to monitor all forms of communication whether electronic or otherwise with you for the purposes of development of the service and compliance with our policies and procedures. We may also use such monitoring to provide evidence of transactions which we have entered into with you.

Transfers of Data

We may choose to transfer your Data to a third party or server not based within the European Economic Area. In such circumstances, we may contact you prior to doing so to confirm that you are happy for us to transfer such Data.

Accuracy of your Data

We will endeavour to ensure that the information we hold about you will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies in such Data, please notify us and we shall delete or correct it promptly.

How you can contact us

If at any time you would like to contact us about anything contained on this page or the website more generally, you can click here to email us .